Terms and Conditions

1.1 Works are strictly limited to the System described in the Quote.

1.2 Any item not explicitly included is excluded, including but not limited to:

• switchboard upgrades
• meter upgrades or distributor works
• trenching or concrete cutting
• roof repairs or reinforcement
• asbestos removal
• communications/internet setup
• additional cabling beyond standard allowance
• compliance upgrades required by third parties unless specified

1.3 Any excluded works identified pre- or post-installation are treated as a Variation under Clause 6.

2.1 The Customer warrants the premises is:

• structurally sound
• free from defects (including brittle tiles, rust, asbestos, unsafe wiring)
• suitable for installation

2.2 The Customer accepts full responsibility for:

• roof integrity
• switchboard suitability
• concealed structural issues
• shading or obstruction impacts

2.3 If site conditions differ from information provided, Apollo may:

• suspend installation
• re-quote the works
• charge additional costs as a Variation

3.1 Deposits are immediately applied to:

• design work
• engineering
• approvals
• supplier procurement
• stock allocation

3.2 Once any of the above occurs, the deposit becomes non-refundable

3.3 If the Customer cancels at any time after procurement begins, Apollo may recover:

• all supplier costs
• restocking fees
• labour/design time
• administrative costs
• loss of margin on committed goods

3.4 If materials are custom ordered or allocated, the Customer is liable for 100% of supplier charges incurred

4.1 Apollo may suspend:

• installation
• delivery
• commissioning
• compliance submissions
• if any payment milestone is not met.

4.2 Apollo is not required to proceed where payment is overdue at any stage.

4.3 If installation proceeds before full payment, Apollo retains:

• legal ownership of all goods
• right to recover unpaid amounts including recovery costs

5.1 If payment is not received:

• Apollo may suspend works immediately
• access to site may be restricted for safety/security reasons
• recovery action may be commenced

5.2 Customer is liable for all:

• debt recovery costs
• legal fees on a full indemnity basis (where permitted)
• repossession/removal costs (if lawful and required)

6.1 Apollo may issue a Variation where additional costs arise due to:

• hidden site conditions
• compliance requirements (CEC / AS/NZS / distributor)
• safety upgrades
• cable runs exceeding allowance
• roof access restrictions
• customer-requested changes
• product unavailability

6.2 Variations must be paid prior to continuation of works.

6.3 Apollo is not required to proceed with installation until Variation is accepted.

6.4 If Customer rejects a Variation, Apollo may terminate and refund monies less costs incurred.

7.1 All dates are estimates only.

7.2 Apollo is not liable for delays caused by:

• weather
• supplier delays
• grid connection approvals
• distributor processes
• safety issues
• labour availability
• compliance requirements

7.3 Delays do not entitle Customer to:

• cancellation
• compensation
• price reduction

8.1 Customer must provide safe, continuous access.

8.2 If access is not provided:

• appointment is deemed failed
• re-attendance fees apply
• standby/labour costs may be charged

8.3 Required equipment (scissor lift, crane, etc.) is payable by Customer if needed.

9.1 Apollo will exercise reasonable care.

9.2 Customer acknowledges:

• minor roof tile breakage risk exists
• cosmetic damage may occur on aged roofing

9.3 Apollo is not responsible for pre-existing structural weakness or latent defects.

10.1 Customer assigns all STCs to Apollo.

10.2 If Customer:

• refuses STC paperwork
• delays execution
• provides incorrect information
• Customer becomes liable for STC value shortfall.

10.3 STC value is deemed part of contract consideration.

11.1 No guarantees are made regarding:

• energy savings
• bill reductions
• feed-in tariffs
• ROI/payback period
• grid export levels

11.2 Performance is dependent on:

• weather
• shading
• network constraints
• usage behaviour
• system configuration

12.1 To the maximum extent permitted by law:

• total liability is capped at contract value or system price paid

12.2 Excluded losses include:

• loss of profit
• loss of savings
• loss of feed-in tariff
• indirect or consequential loss
• downtime or interruption losses

13.1 Warranty is void if:

• system modified by third parties
• non-approved components installed
• payment is overdue
• system is misused or neglected

13.2 Labour costs for warranty claims may be chargeable unless required by law.

• Apollo may terminate if:
• payment breach occurs
• unsafe site conditions exist
• customer obstructs works
• compliance cannot be met
• variations are rejected
• Refunds (if any) are net of:
• costs incurred
• supplier charges
• design/engineering work
• administrative expenses